Refund policy

Last Updated: May 27, 2026

Our Commitment

Your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help.

Cancellation Policy

  • Before shipment: Cancel for a full refund.

  • After shipment: Cancellations are not accepted.

Returns & Exchanges (Domestic & International)

  • Eligibility period: Within 7 days of receipt.

  • Condition: New, unused, with all original tags and packaging.

  • Proof of purchase: Required.

⚠️ Special Notice for International Orders (shipped from overseas warehouses):
Returns or exchanges are not accepted unless the product has a quality issue. Thank you for understanding.

Warranty

All TrailDome products come with a 2-year free replacement parts warranty (excluding misuse or human damage).

Return Process

  1. Contact us at adseqvjkwp@hotmail.com with your order ID and reason.

  2. If approved, you will receive return instructions.

  3. Return shipping is the customer’s responsibility (unless defective).

  4. Exchanges are processed after we receive the returned item.

Refunds

  • Condition: Items must be in new, unused condition. A restocking fee may apply for non-original condition.

  • Processing time: Within 3 business days after inspection.

  • Refund method: Original payment method.

Non-Returnable Items

  • Clearance or final sale products

  • Gift cards

  • Customized items

Need Help?

Contact us at adseqvjkwp@hotmail.com – we’re happy to assist.